Shipping policy
Shipping Policy
Last updated: May 2026
Thank you for shopping with Charme Haven. Below you'll find everything you need to know about how we handle shipping for our lighting and furniture collections.
Processing Times
All orders are processed within 2–5 business days (Monday–Friday, excluding public holidays). During peak periods or sale events, processing may take slightly longer. You'll receive a confirmation email with tracking information once your order has been dispatched.
Shipping Rates & Delivery Estimates
| Order Type | Estimated Delivery | Cost |
|---|---|---|
| Small items (lighting accessories) | 3–7 business days | Calculated at checkout |
| Large/bulky items (Floor Lamps) | 8–25 business days | Calculated at checkout |
Delivery times are estimates and may vary depending on your location and carrier.
Furniture & Large Item Delivery
Due to the size and weight of our furniture pieces, some orders may be delivered via a specialist freight carrier rather than standard courier. For these items:
- Delivery is to your front door or ground floor unless otherwise arranged.
- Our team may contact you to schedule a suitable delivery window.
- Please ensure someone is available to receive the delivery, as re-delivery fees may apply.
Fragile Items
Lighting and delicate pieces are carefully packaged to minimise the risk of damage in transit. If your item arrives damaged, please see our Returns & Refunds Policy or contact us within 48 hours of delivery with photos so we can resolve the issue promptly.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery through the carrier's website. If you haven't received tracking information within 5 business days of your order, please contact us.
Incorrect Address
Please double-check your shipping address at checkout. Charme Haven is not responsible for orders delivered to an incorrectly provided address. If you notice an error, contact us immediately at [your email] — we'll do our best to update it before dispatch, but we cannot guarantee changes once an order has been fulfilled.
Questions?
We're happy to help. Reach out to us at [Info@charmehaven.com] or through our website contact form.
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